What is the length of my consultation?
Initial and subsequent consultations run for 55 minutes. For new clients, it is recommended that you arrive ten minutes prior to the initial consultation time to complete the intake paperwork.
What are the consultation options available at Premium Psychology?
Consultations are mainly face-to-face, however we also offer telephone and Skype to clients who require them.
What is the consultation fee?
The standard consultation fee is $235. The discounted rate for full-time students is $210.
The Australian Psychological Society's recommended fee for psychology services in 2019-20 is $254 per consultation.
Does Premium Psychology bulk bill?
Please note that we are are not a bulk billing practice.
Do I need a referral to attend a consultation at Premium Psychology?
No, you do not need a referral to see a psychologist, however if you decide to see your GP for a referral to a psychologist, you may be eligible to receive a Medicare rebate under the Better Access Initiative. This type of referral is called a Mental Health Care Plan.
The GP will conduct an assessment of your mental health and if they believe you are eligible to have a Mental Health Care Plan prepared, you will receive a Medicare rebate of $126.50 for each session, for up to ten sessions per calendar year. We have the facility to process your Medicare rebate.
For more information regarding the Better Access Initiative please visit:
Can I attend as private client?
Yes, you are welcome to attend as a private client. In this case, you may be eligible to receive a rebate from your private health fund, depending on the level of cover you hold. It is advisable to contact your fund and enquire about the rebate for clinical psychology.
Please note that you cannot claim a rebate from both Medicare and your private health insurance for one consultation. You will need to make a decision about which to use.
I have been referred to Premium Psychology for couple's therapy. Is this covered under a Mental Health Care Plan referral?
Please note that the Medicare Better Access Scheme relates to the individual client only and does not accommodate for couple's counselling. You may receive a rebate from your private health fund, if applicable.
Do I need to confirm my appointment?
Yes, we require confirmation for each appointment. We send confirmation requests by SMS two business days before your appointment as we believe this is a convenient and less intrusive confirmation method. If we do not receive a response however, we will attempt to contact you by telephone or email.
I require one of the clinical psychologists to prepare a form/letter/report for a third party. Is there a fee incurred for this service?
Yes, if you require one of our psychologists to prepare a document for a third party e.g. an employer, education institution or government department, the fee incurred will be based on the Australian Psychological Society's recommended rate at that time.
What is the confidentiality policy?
All information disclosed to the psychologist is held in strict confidence. All files are kept in a secure location and are strictly for the psychologist’s records.
Exceptions include the following:
1) if the file is subpoenaed by a court;
2) if the psychologist’s failure to disclose information, could place you or another person at serious and imminent risk;
3) if your prior approval has been obtained to:
a) provide a written report to another professional or agency. eg. a GP, lawyer or insurance company; or
b) discuss the material with another person, eg. a parent or employer; or if disclosure is otherwise required or authorised by law.
As a client of a psychologist, what are the professional standards I can expect?
Please see the Charter for clients of APS Psychologists prepared by the Australian Psychological Society.
How do I arrange an appointment?
Please call us on (07) 3831 0933, email us at email@example.com or submit your enquiry online.
Where can I park?
There is limited street parking on Wickham and Astor Terrace, however there are a number of parking stations close by including: